Best Practices, Self Improvement

Active Listening

One of the most sincere forms of respect is actually listening to what another has to say.” -Bryant H. McGill

Communication requires speaking and listening. It’s a dance where effective communication requires the participation of everyone. One of the most difficult parts is active listening. Here’s a quick summary. Take two minutes and watch.

Forbes offers 10 Steps for Effective Listening. The article is from 2012, but still good advice.

  1. Face the speaker, maintain eye contact
  2. Be attentive, but relaxed
  3. Keep an open mind, don’t judge
  4. Listen and picture what is being said
  5. Don’t interrupt or impose your solutions
  6. Wait for a pause to ask clarifying questions
  7. Ask questions to ensure understanding
  8. Try to feel what the speaker is feeling
  9. Give feedback by nodding, reflecting, show some feeling
  10. Pay attention to non-verbal cues

And I will add…

If you are the speaker, give the listener a chance to offer a response or ask a question. Conversations shouldn’t be a one way street.

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