Resume

July 2023 – Present: Learning Consultant

As a learning consultant at a large financial services institution, I facilitate development programs that help associates grow their careers.

• Creation of comprehensive career development training emphasizing forward-looking skills and foundational career competencies, extending self-directed learning options integrating with the larger organizational talent objectives and promoting a culture of ongoing professional advancement.
• Successfully guided 31 associates across 4 cohort groups through a comprehensive 6-week training program, culminating in their eligibility for consideration in new roles, demonstrating the effectiveness of the training curriculum and methodologies.
• Crafted and delivered engaging learning guides, driving participant engagement and motivation through interactive review sessions.
• Engineered and executed precise assessment tools, leading to enhanced measurement of educational impact and learner progress.
• Provided opportunities for impactful interview and resume training, equipping associates with essential skills for career progression.
• Utilized a blend of instructional design theories and practical methods to create compelling, interactive learning content, including simulations and scenario-based learning opportunities.
• Partnered effectively with SMEs to pinpoint learning needs, resulting in the development of tailored training content for varied audiences.
• Managed multiple priorities with finesse, ensuring timely completion and adherence to high-quality standards.
• Employed critical thinking and creative problem-solving to overcome complex training challenges, aligning solutions with organizational goals.

April 2023 – June 2023: Learning and Development Program Manager, Amerit Fleet Solutions

In this role, I oversaw the Automotive Service Excellence (ASE) program to increase the number of ASE-certified technicians across the organization.

• Implemented a communication cycle and internal marketing plan to increase awareness of ASE and engage technicians with available preparation materials.
• Monitored and reported data to internal business partners
• Worked with third-party providers to collect data and link employee accounts with the ASE database.

January 2018 – April 2023: Learning Architect, Piedmont Plastics

• Led effective training initiative for sales margin improvement, impacting overall margin growth across the organization with year one training, year two review and application of knowledge, and end-of-series certification assessment.
• Initiated and led redesigning of the learning team SharePoint to improve communication and highlight program opportunities.
• Streamlined the learning and development process by implementing process documentation procedures and form requests to manage company-wide training and development requests.
• Designed, developed, and implemented training needs and pivot assistance for the forced virtual environment (2020).
• Managed the Leadership Development Program to advance sales professionals within the organization.
• Create and manage asset development and retention programs for management and internships.
• Work closely with stakeholders and SMEs to identify training needs and implementation methods and create practical learning opportunities.
• Develop strategies for improving project value, consistency, and alignment.
• Design training plans to overcome current weaknesses and teach additional skills.
• Use site coordinator reports to monitor progress, ensure completion, close performance gaps, and improve outcomes.
• End-to-end development, creation, and delivery of various training topics (sales, product, HR processes, DEI, performance management, etc.)